All your purchases comes with free delivery within South Africa. We will dispatch all of your orders within 3 days. We will let you know if anything goes wrong and keep you informed. If we have the product in the shop we will dispatch within the same day. Our courier company delivers in certain regions and if you are in some of the smaller towns or somewhere not covered by the routes of the courier company we will send your order to the closest Post Office. An e-mail will be sent to you to confirm where the parcel is sent to. If your purchase is late or hasn’t arrived we will find out where it is. Just let us know. Your order will be sent to the address provided by you. In the case that you are not at home or there isn’t anybody to sign for your purchase you will be contacted by the courier company to make an arrangement. If they fail to deliver the second time we will need to charge you for the courier costs. You can have your purchase sent to a mailbox as well if that would be more convenient. After your purchase we will keep you informed and an e-mail will be sent with the tracking number of your parcel.
If a product is faulty or the wrong product was sent to you please return it, we want you to be satisfied and we will go out of our way to keep you happy. Give us a call first and we will take it from there. Unfortunately buyers remorse is out of our hands so please make sure before you purchase.
This online shop has originated from a cookery school and retail shop started in April 2010. We keep stock of most of the products and if we don’t have it in stock we will order it on the day for delivery to us as soon as possible. At Chefs Warehouse good and friendly service is essential, so whether you are happy or unhappy, please let us know. Contact us at firstname.lastname@example.org or phone us on (021) 422 0128. We have a monthly newsletter to keep you informed of everything that is happening. Please visit our website at www.chefswarehouse.co.za to subscribe and we will keep you up to date.
In our physical shop we have even more wonderful products. We keep spices, oils, vinegars, several makes of chocolate and other delicious items. If you are in search of that one elusive product let us know and we will try to find it for you. There are always new and interesting things going through our shop and we won’t be able to put products onto our site which we can not guarantee to be available for an extended amount of time. We also have an extensive range of cookbooks. If we don’t have it we can find it, or surely try.